Refund & Cancellation Policy

Cancellation by customer

• You may cancel a one-time order any time before 9:00 PM IST the day before delivery for a full refund.
• Cancellations made after the cut-off are not eligible for a refund, as the fruit has already been sourced and cut.
• Subscriptions can be paused, skipped, or cancelled any time from your Profile.

Quality refunds

If any item is damaged, spoiled, or missing on delivery:

• Notify us within 4 hours of delivery with a photo at hello@vsfruitbasket.in or via WhatsApp.
• We will refund or replace the affected items free of charge.

Cancellation by us

If we cannot fulfil your order (stock outage, weather, courier failure), we will notify you and refund the full amount.

Refund timelines

• UPI / wallet: 1–2 working days.
• Cards / net-banking: 5–7 working days, depending on your bank.

How to request a refund

Email hello@vsfruitbasket.in with your order number and the reason. Our team responds within 24 hours.